I have an incident on a shipment

You can request assistance to our Client Service team about any incident impacting your shipments.

To do so :

1. Go to your Orders tab
2. Within the options of the order (with the "•••" menu on the right), click on “Report an incident”
3. Fill in the information that will help us investigate your case
4. A ticket will be created with all the useful information to speed up the treatment of your problem

Our customer service support is provided by e-mail only.  

Check this page to learn more about how to track the resolution of your ticket.