How can consumers create a claim?

The resolution workflow is accessible from track.cubyn.com

1. Input your Cubyn tracking number (CUBXXXXXXXX) and click the button “Get help”.

2. Fill in required information to sign in. 

Note: Please be sure to include the information exactly the same as when you created the order.

If you have any trouble at this stage, please click "Contact us by clicking here". 

3. Once you are logged in, just follow the steps on the app.