You can find, track and update your customer service conversations from the Cubyn Help Center.
To access the follow-up of your conversations with the customer service :
- From your Cubyn space, go to the HELP CENTER tab
- Click on the My Tickets tab to access the follow-up page of your conversations
The tracking page shows the following information for each conversation :
|
Field |
Description |
|
ID |
Reference number of your request to customer service |
|
Subject |
Subject of your request |
|
Applicant |
Name / Surname corresponding to the e-mail address that has contacted us |
|
Last activity |
Last time the request was updated (by Cubyn or yourself) |
|
Status |
The status of your application can be : Open Waiting for your reply Resolved |