FAQ: tracking of stock shipment reception

1. When will my stock be updated?

Cubyn typically stores products the next business day after receiving your shipment.

The estimated storing date is shown in your Inbound Order tracking details as soon as the first packing unit from your WIO has been received by our warehouse.

Packing units are stored progressively, as being received by Cubyn. If your WIO contains several packing units that are not received at the same time, products will be stored accordingly.

Example: 

If we receive a stock shipment on :

• Monday, 11 am, the products should be available to sell on your inventory before Tuesday 11:59 pm (23h59)
• Friday, 2 pm, the products should be available to sell on your inventory before Monday 11:59 pm (23h59)

Keep in mind our warehouse does not process products on weekends and holidays.

2. When does my inventory become available to sell?

Your products are available to sell as soon as they are physically stored by Cubyn in our warehouse. When available to sell, they will appear on your inventory tab on Cubyn. 

🚨Stock updates are based on SKUs : make sure your SKUs are exactly the same between your Cubyn app and your shop back-office. 

If the SKU does not exist on your shop back-office, new stock on Cubyn will not be updated on your selling website.

3. Errors at WIO storing

Unannounced products

Unannounced products are items received for which none of the barcodes found on the item have been declared in the WIO. We have designed an automated resolution system that enables the storing of such products.

There are two distinct cases amongst unannounced products: 

1. If the barcode of your item is already known and exists in your inventory (because you have already stored it at Cubyn), this item will be stored under the SKU associated with the priorly known barcode in your inventory.
2. If none of the barcodes of your item are known at Cubyn, your item will be stored under the SKU SKU_UNKNOWN in your inventory. This SKU will be visible on top of the first page of your inventory.

In case you have SKU_UNKNOWN in your inventory, you could assign these items to a new SKU. When you click on SKU_UNKNOWN, you get the unknown items listed by barcodes (with the barcode we found on the item).

Click on the grey box in column “Assign to a SKU” to open the list of SKU of your inventory.

• To assign SKU_UNKNOWN items to an existing SKU in your inventory, select the SKU in the dropdown list and validate by clicking on the blue confirmation button at the end of the line. A validation window will open to confirm the assignment of the barcode to this SKU.
• To assign SKU_UNKNOWN items to a new SKU not existing in your inventory, type the SKU name in the grey box and click on the blue confirmation button at the end of the line. A validation window will open to confirm the SKU creation and assignation of the barcode to this SKU.

You can also send the SKU_UNKNOWN products back to you by adding them to an order intended to yourself. Create an order in tabs Orders of your interface. If you would like to add a warranty on this order, you should first transfer products you want to ship to a new SKU and then declare a value for this new SKU and include this new SKU to the order. Warranty will apply according to the usual rules explained here.

In order to continue to offer free stock entry to everyone and not penalize those who do their utmost to ensure that their shipment are perfect, we charge this extra step at 20€/unknown barcode.