Why is my WIO refused?

Your WIO can be refused or unidentified for several reasons:

• You forgot to pay the customs fees
• Your shipment is damaged, dangerous, too big, out of size or too heavy
• The delivery document is missing on your package
• No stock shipment has been declared on Cubyn's interface : 
  • The stock shipment declaration is not validated
  • The stock shipment declaration is wrong : 
    • There is nothing on the shipment received : no delivery document
    • Only 1 tracking number has been declared, but there was several tracking numbers to input.

Please see different steps' golden rules to ensure that your WIOs do not get refused at reception.