How to create a claim on an order ?

1. Click on the three dots on the line referring to the order you want to create a claim for.
2. Select Get help

3. Then select the appropriate reason in the reasons list

Some reasons might be disabled if the order is not eligible for this specific reason.

4. Provide appropriate attachments

Attachments required are listed directly on the claim creation page for each reason.

⚠️ Keep in mind that some claims might be rejected if documents cannot allow our agents to properly understand them.

5. Click confirm and you are all set Our agents are going to check your attachments and proceed to the refund if validated.

Full process in video

How to create a claim on inventory ?

1. Click on the three dots on the line referring to the product you want to create a claim for.
2. Select Get help

3. Then select the appropriate reason in the reasons lis

Some reasons might be disabled if the selected products are not eligible to a specific reason.

4. Provide appropriate attachments and description

The list of attachments required is described for each reason directly on the claim creation page. If nothing is mentioned, nothing is required. Nevertheless documents provide precious informations to our agents when resolving your claims.

⚠️ Keep in mind that some claims might be rejected if documents cannot allow our agents to properly understand them.

5. Click confirm and you are all set

Our agents are going to check your attachments and proceed to the refund if validated.

Full process in video

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